Commercial Sales Coordinator

• Serve as the first point of contact for all customer inquiries, ensuring all communications are handled in a timely and efficient manner to provide exceptional customer service.
  
• Manage customer orders and expectations from the receipt of initial inquiry through order processing to the on-time delivery of products.
• Develop strong relationships with customers and the Commercial Sales team to ensure customer needs and requirements are met, proactively highlighting opportunities to the sales team where necessary.
  
• Handle delivery and invoice queries proficiently, ensuring swift and effective resolution to meet pre-determined KPIs.
  
• Maintain accurate and up-to-date records and essential information for all customer interactions.
• Coordinate projects and contracts from initial inquiry to successful conclusion, ensuring they meet expected targets.

• Experience within a customer service/sales role.  
  
• Ideally, previous experience within the manufacturing and/or construction industry.
  
• Proficient IT skills and experienced in using CRM systems. 
  
• A pro-active thinker with strong problem-solving skills.
  
• Excellent planning, organising, and task implementation skills with a high degree of accuracy.

Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people.

Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs. Primarily distributed through builders’ merchants and garden centres, all our products are backed by technical and product expertise.

With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.